Penguin VisualPenguin Visual / Purchases and account
Business details, purchase conditions and contact information for Penguin Visual.
One-time purchases: JPY 480 for 30 continuous minutes, JPY 1,980 for 7 continuous days, or JPY 2,980 for 30 continuous days, including tax. Available items and the final amount are shown on the product and checkout pages. Kadoma digital access has no shipping or additional platform fee.
Access begins when the server first confirms payment for that order. Each day is a continuous 24 hours. Pausing, leaving, refreshing or changing mode does not extend access, and there is no automatic renewal. Sign in with the purchasing account to use all currently provided modes and routes during the access period.
The free trial requires sign-in and provides 5 minutes of free driving per account per day, resetting at midnight Japan time. Maps, actual routes, demos, guided practice and exam mode require valid paid access.
Filming, motion graphics, editing, subtitles and commercial photography are quoted for each project. Reference prices on the existing business pages are in JPY excluding tax. Travel, locations, narration, additional versions and the final total are confirmed before work starts.
Scope, payment dates, delivery and cancellation follow the quotation or agreement confirmed in advance. Paying for a service does not automatically confirm a booking, deliver a finished work or grant simulator access.
Payment is collected once through Stripe Checkout. Available payment methods and payment deadlines are shown at checkout. Paid features are unavailable until payment is confirmed. Digital access is granted after confirmation; production services follow the agreed schedule.
After digital access is activated, changes of mind or unused time are not refundable. For duplicate charges, payment without access being unlocked, or a website fault preventing use, contact us with your order number. We will verify the issue and arrange a refund.
Cancellation and refunds for production services follow the quotation or prior agreement. A refund request is not a completed refund. A confirmed full refund revokes access granted by that order.
Contact the operator about payments, access periods, refunds or personal information. Include your order number for payment questions.